FAQs

Our standard turnaround time is 24-48 Hours for most products that do not require any post-press production such as folding, scoring, perforation etc. Some products that require more production steps can range anywhere from 3-7 days depending on the exact specs of the job.

Turnaround times are for production only and do not include shipping transit time.

Cutoff time for all jobs is 9:00pm EST.

TheFlyerLab.com ONLY prints using the CMYK color process. We do not print in RGB, PMS or any other color mode.

No, we do not color match jobs. Because of limitations with the Gang-Run printing process, the differences in equipment, paper, and neighboring image ink requirements, the accuracy of color reproduction is not guaranteed. We will accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process.

No, we do not offer color matching or color match any proofs on press. We print directly from your digital file.

We do not proof jobs! By the time the job goes to the press, all edits should be final, the copy carefully proof read, and design issues settled. When you go to press, make sure the copy has been pre approved.

WE ARE NOT RESPONSIBLE FOR PROOFING ANY SUBMITTED JOBS.

As a print industry standard, a 5% overrun / under-run is considered acceptable. Under-run's are the exception but it can occur on occasion. Regarding final size, due to the INEVITABLE tolerances in paper mills, on printing presses, and on cutters, the final size of your job may vary slightly.

For example, if you submit a 4 x 6 the final size can be as small as 3 7/8 x 5 7/8 (3.875 x 5.875). This is a printing standard and is completely acceptable.

Due to the nature of the quick turnaround, we process jobs as soon as they are received. If you need to cancel an order you have placed, you must contact us and speak to a representative. If we can catch the job before it goes to print, we will be more than happy to cancel it, but if the job is already plated and scheduled for production, you are responsible for full payment.

TheFlyerLab.com does not offer credit to any customers. All orders must be paid in full before going to print, no exceptions.

We recommend sumitting a PDF file but you may also send your files in the following formats: JPG, JPEG, PNG, TIF, TIFF, and EPS. If you submit a PDF file, make sure that you embed or outline your fonts and please remember to flatten your files before uploading.

Files should be submitted at least at 300 DPI. Submitting a file with a resolution less than 300 DPI will result in a blurry and or pixelated print. In this situation, we hold no responsibilty for the result of the print job.

Low-resolution files may be printed as-is or will be placed on hold until we receive new files, slowing your turn-around.

Your designs should always start and finish in CMYK color mode.

These colors are in RGB

These are the same colors but in CMYK

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.

Rich black is an ink mixture of solid black, 100% K, with additional CMY ink . This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.

100% K ON SCREEN

100% K AFTER PRINT

We recommend using C 60 M 40 Y 40 K 100. This will give you a deep, dark, rich black.

Please reference the Shipping Map to get an idea of estimated transit time and delivery for your job.

No, UPS and Fedex will not deliver to a PO Box. If you enter a PO Box for your shipping address, this could delay the shipment of your job.

No, unfortunately we are unable to split a shipment and send it to 2 separate locations.

Unfortunately at this time, we do not offer that option. All orders must be shipped out using our shipping account.